COMPLAINTS AND DISPUTES

We are committed to providing a high-quality and cost-effective service that ensures our clients’ are satisfied that we have met their needs and objectives.  If something goes wrong, we need you to tell us about it.   We are committed to resolving any problems with you quickly and in a constructive way and to continually improve our standards.

In the first instance please contact the client partner handling your matter.  If however, you feel that raising the issue with the partner concerned is not appropriate then please contact Jane Ker by email to jane.k@joelsonlaw.com or by letter to 30 Portland Place, London, W1B 1LZ.

We will review your complaint and respond to you within 14 days of receipt of your complaint.  Our response will include a proposal for resolving matters.  If you are still unsatisfied we will ask another partner to review your complaint and communicate their findings to you.

If we are unable to resolve your complaint and the Legal Ombudsman may be able to consider your complaint. There are restrictions to this service for organisations which are set out on their website.

Contact details for the Legal Ombudsman are as follows:

Address: PO Box 6806, Wolverhampton, WV1 9WJ

Telephone 0300 555 0333 or if calling from overseas +44 121 245 3050

Email enquiries@legalombudsman.org.uk

Website www.legalombudsman.org.uk

Online Dispute Resolution Service

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr.  Our email address is  info@joelsonlaw.com