The imperative to settle bets in accordance with published rules

Posted Thursday 25th April 2019

In a recent blog, the Gambling Commission reminded operators to settle bets in line with their published rules – as required by provision 4.2.6 of the Social Responsibility Code.

The blog also provided a few tips to help operators meet the Commission’s expectations, including:

• “In addition to [publishing new] rules, you should use additional methods to notify customers of change[s to rules]… For online operators, this could be through information provision on relevant market screens, through pop-ups and on betting receipts.”
• “Make sure that consistent information is provided. For example, your published rules should not conflict with information displayed on a market screen or available through ‘Help’ or ‘FAQ’ pages”.
• “Ensure software updates are managed effectively and tested to ensure accurate settlement is maintained”.

This is a useful reminder for operators changing their rules regarding the settlement of bets, to ensure that all relevant departments (e.g. legal, marketing and IT) are fully briefed and apply a consistent approach to those new rules.

Read the full Gambling Commission blog post and list of tips.

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This article is for reference purposes only. It does not constitute legal advice and should not be relied upon as such. Specific legal advice about your specific circumstances should always be sought separately before taking or deciding not to take any action.

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